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Terms & Conditions

Terms & Conditions

A. Company Details
B. Definitions
C. Title
D. Product Photos and Colour Swatches
E. Prices
F. Credit and Debit Cards
G. Cheques and Postal Orders (UK Only)
H. Receipts
I. Returns
J. Exchanges
K. Complaints Procedure
L. Errors
M. Privacy Policy
N. Ordering Online and Security
O. Legal


A. Company Details

  1. St Mary’s School is the trading name of  St Mary’s School (Colchester) Limited, and our registered company address is 91 Lexden Road, Essex, Colchester CO3 3RB England (“The School”)
  2. The School is registered with Companies House. Our company registration number is 988976 
  3. The School is a registered charity, our charitable number is 309266
  4. Our Data Protection registration number is Z6298036
  5. The School has a trading company, which is wholly owned by the School and which operates our School Shop. This company is SMS (Colchester) Limited, Company Number: 07579755 and registered company address 91 Lexden Road, Essex, Colchester CO3 3RB England.

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B. Definitions

  1. "We", "us", "our", "company" and similar terms refer to SMS (Colchester) Limited. 
  2. "You", "your", "customer" and similar terms refer to the customer who is purchasing Goods from SMS (Colchester) Limited.
  3. "Goods" and "items" refers to any products currently or previously offered for sale on the SMS (Colchester) Limited. website. 
  4. "Order", "ordered" and similar terms refer to the process by the customer of selecting goods and making the necessary payment to SMS (Colchester) Limited.
  5. "Website" refers to the the School’s. website at www.stmaryscolchester.org.uk 

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C. Title

  1. Our agreement to supply the goods to you is made on the date you collect the goods. 
  2. Title in the Goods shall pass to you on the date you collect the goods. 

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D. Product Photos and Colour Swatches

  1. The product photos and colour swatches are scanned from the manufacturers' catalogues, provided electronically by the manufacturers or taken in-house.
  2. Because colour representation in photography, printing, scanning and computer monitors can vary, the colour swatches should be used for guidance only. 
  3. Some product styles may have been changed slightly since the publicity photos were taken, or may vary between different colours/finishes of the product. The photos should therefore be used as a general indication of the style and fit only. 
  4. If you wish to clarify any product details before ordering please contact us. 

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E. Prices

  1. All prices on this website are quoted in UK Pounds. Prices include VAT where applicable. 
  2. We reserve the right to adjust prices, offers, products and product specifications on the website at any time before (but not after) we accept your order. 

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F. Credit and Debit Cards

  1. All credit and debit card payments are taken when you place your online order.
  2. If either you or we cancel part or all of the order the relevant amount will be refunded onto your card. Refunds will be processed within 28 days.
  3. All online credit and debit card payments are processed by PayPal, who are approved by all leading card issuers. 
  4. The transaction will appear as a payment to SMS (Colchester) Limited. 

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G. Cheques

  1. If you prefer you can pay by cheque by choosing the appropriate option in checkout. Please ensure that cheques are made payable to SMS (Colchester) Limited.

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H. Receipts

  1. You will receive an electronic receipt by email, which includes your order number. In case of any queries, you will need to quote your order number and name. 
  2. If you pay online by credit or debit card you will receive a payment confirmation email from PayPal. 
  3. If you require a further copy of your invoice please contact us to request it. All requested duplicate invoices are sent by post to the cardholder address.

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I. Returns

  1. Any item can be returned for a refund within one month of collection date.
  2. Any item can be returned for exchange for a different size, colour or style within 28 days of the collection date.
  3. If an item is damaged or faulty, or the incorrect item is supplied, SMS (Colchester) Limited will refund the full purchase price. 
  4. Any product you return must be returned complete, in clean unworn condition, in its original packaging and with all labels still attached.
  5. Any free goods supplied as part of the product purchase must be returned with the product, otherwise we may deduct the full list price of the missing items from any refund. 
  6. Refunds for credit and debit card orders via PayPal will be made to the same card as you used for your purchase. Refunds for orders paid by cheque or postal order will be made by company cheque payable to the order billing name and posted to the billing address. Refunds will be processed within 28 days.

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J. Exchanges

  1. If you wish to exchange your purchase for a different size, colour or style, please contact us at the St. Mary’s School Shop to discuss arrangements. 

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K. Complaints Procedure

  1. We are confident that you will be happy with our service. If anything is not right, please call us on 01206 572544. If nobody is available please leave a message, or email webshop@stmaryscolchester.org.uk.
  2. When you email us, please include a daytime telephone number if possible. 
  3. We will do everything we can to quickly resolve the matter to your complete satisfaction.

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L. Errors

  1. We take great care to ensure the information and prices on this website are accurate and current. However, no matter how carefully we check it, errors do occasionally slip through. Any errors discovered will be corrected as soon as we become aware of them. 
  2. If you notice any errors or inconsistencies please let us know.
  3. In the unlikely event that a website error affects your order, we will contact you before we process your order to discuss the matter. If you discover any errors after we have processed your order, you are of course welcome to cancel your order and return the goods.

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M. Privacy Policy

  1. SMS (Colchester) Limited. will not make unsolicited contact with you via email, nor will we sell, rent or exchange customer information with anyone else. We share relevant information only with those parties entrusted with the processing of your account and the fulfillment of your order. 
  2. Credit and debit card transactions are processed by PayPal whose privacy policy is available on their website (www.paypal.com). 
  3. We only obtain information from you when you enter it on the ordering page, and we only request the information that is required to efficiently process your order. The entries marked with a * are required to allow us to process your order, other items are optional but are useful in the event that we need to contact you about your order. 
  4. We use cookies to remember your order number while you are shopping here. These do not contain any personally identifiable information. 
  5. The only other item of information that is collected automatically is the IP address used for your current Internet connection session (this is for security and fraud prevention purposes only).
  6. We only use the personal information provided for processing your current order. We will never use your email address or any other information for any other purpose.

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N. Ordering Online and Security

  1. Shopping at SMS (Colchester) Limited. We use industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information. All credit and debit card payments are processed by a leading online card processing gateway, PayPal, who are approved by all leading card issuers and are compliant with the card processing regulations.
  2. If you want to check that the connection is via SSL, right-click on the page (the order entry and confirmation pages only) and choose "Properties" from the pop-up menu. 
  3. Alternatively you can pay by cheque.
  4. We do not store or process any credit or debit card details through any of our computer systems or internet servers. For online payments the card details are processed and held by PayPal and are not available to us. 
  5. If you have any questions or concerns about the security or any other aspect of our website and systems please contact us. 

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O. Legal

  1. The contents of this website are copyright © St. Mary’s School 2010-2019. 
  2. Copyright in some product images is owned by our suppliers or their agents. 
  3. Products sold by SMS (Colchester) Limited. may be subject to copyright, trademark, or other intellectual property rights in favour of third parties. SMS (Colchester) Limited. acknowledges those rights. 
  4. The content of this website will be updated from time to time and changes will be made to the range of products available for purchase. Please note that your purchase of any product will be subject to availability of stock.
  5. The laws of England and Wales will govern your use of this Web site. 
  6. If any provision of this document is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this document and the remainder of the provision in question shall not be affected thereby.
  7. In all cases our maximum liability to you is the full purchase price you paid for the goods.
  8. Nothing in this document affects your statuary rights as a consumer.